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Multiple Salesforce transactions created when multiple registrations purchased

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  • Multiple Salesforce transactions created when multiple registrations purchased

    Why does the Event Management system create a Salesforce transaction for each "ticket" when there is a package with multiple registrations? How do payments need to be processed for the multiple Salesforce transactions on receipt of a payment for the entire order?

  • #2
    Good day @Jaydee,

    I am not quite sure I understand your question.

    Registrations are based on "tickets". When a registration includes 8 tickets it will result in the generation of 8 tickets emailed to each attendee being registered. Each attendee purchase/ticket will generate 1 opportunity.

    Payments are processed for the entire package. If a registration includes 8 tickets and the price for the package is $800 the result will be 8 tickets priced at $100.

    I hope that answers your question.
    Regards,
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