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Online Donation Issue

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  • CnP.Support
    replied
    Good day Michelle,

    May I ask what the user has reported as issue?

    Is the issue related to "error" or a decline on the page?

    Do you have the first name and last initial so we can review the transactions?

    Leave a comment:


  • michelle
    replied
    Our donor was finally able to make the donation after multiples attempts via laptop, ipad and phone. He was ultimately able to make the donation through Safari and not Chrome.

    Please let me know why he would have so many issues across the various methods.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Do you have the first name and last initial?

    We like to review the transaction.

    Leave a comment:


  • michelle
    started a topic Online Donation Issue

    Online Donation Issue

    One of our donors has attempted to make a donation online and has not been able to on several attempts. It has failed on both Safari (ipad) and Chrome (on Mac)

    When he clicks on the send donation button on this link

    https://hfny.azurewebsites.net/

    he does not receive a confirmation nor error message


    Please advise.
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