Recept says TEST: Form Processing

[CnP.Support]

Good day!

Sorry it seems like we did not answer this post. I believe this post was already answered in the HUB.

In Connect the Decline Reason is listed with the Transaction details. Go to Transactions > Find the Order Number > Click on the Order Number and the decline reason is listed there.

Hope that helps.

[rtania]

How can I receive notification of what the problem is when a payment is declined?
For example where did you go to view the declined transactions and saw that it was "invalid cv2"?

Thank you

[CnP.Support]

Good day!

We just reviewed your site and see no issues.

Please see: Order # 1511071202199314096 - the test from Account Verification for $1 using a MasterCard. You should have received the transaction.

Here are few cosmetic observations:




the card expiration dates in the back are useless and confusing. Naturally someone cannot choose 2011 as the card expiration since the card has expired. We suggest that you remove them from your list.

As for the thank you page



This page does not say anything about the transaction having succeeded. It says we have received your submission which means nothing.

In reviewing your declined transactions we see a large number of declines with "Invalid CV2" as the decline the reason. A number of "Do Not Honor" also which means the bank has declined it.

We have not found any issues with your form and all declines appear to be rejected based on the right reasons.

Hope this helps.

[rtania]

Hi, can you please check my donations pages. It seems the conversation page has been declining people's payments.

https://www.operationshoestring.org/conversation/
https://www.operationshoestring.org/donate/

Thank you very much

[CnP.Support]

Good day!

Great to hear.

Please let us know if we can be of more assistance.

[rtania]

Thanks it worked!
I put it in Test mode, fixed all the glitches and then in Production mode.
Thank you for the samples and your patience.

[CnP.Support]

Good day!

I reviewed your posts and there is a lot of variables that you are posting with invalid values. Please check the manual for field names and their respective data type: http://manual.clickandpledge.com/Form-Field-Names.html

A sample of your code:




The data type is numeric and you have included a "$" symbol in the value field. Please see examples as provided for each field: http://manual.clickandpledge.com/For...ct_Information

The error message is posted back to you in the URL so when you see a decline message or any other message the actual error message is being reported to you in the URL. The last few transactions you have done show a value of $0 being posted and all your transactions have the error = invalid amount - this is also reported to you in the URL.

In case of the item called "ticket":




The code shows you are hiding the quantity field and leaving the following fields blank:

• Quantity1 - this field has no value and is hidden so the value will always be NULL. The field, in your use case, should be visible
• ItemID1 - value cannot be blank. You have to use a ID as shown in the examples
• UnitDeductible1 - cannot be blank if provided. Please add the portion of the $50 that is tax deductible.

It is highly recommended that during the debugging phase you use the verification site: https://verify.faas.cloud.clickandpledge.com - this site will show you all that is required and what values you are posting or not posting.

Your use case is very similar to this example: https://www.clickandpledge.com/Platf...s/example/006/

Please review the code and you will see exactly what you are trying to do. When an error condition occurs please review the URL for the error message. Note that you are posting decline & error to the same page. This is not recommended as you will not able to determine if an error has occurred or the card has been declined:



We recommend that each URL for OnSuccess, OnError, and OnDecline be a different page to help with identifying each case. In your case you are NOT getting declines but are getting errors and since you are posting them to the same page you think you are getting a decline. As stated before please check the URL after a transaction.

In this early stage I do not recommend that you change the mode to Production. The form needs to be tested and corrected. Please change your OrderMode to Test during this phase.



Let us know if we can be of any further assistance.

[rtania]

I put in the WID# and it is still declining my payment. Is the WID active?

[CnP.Support]

Good day @RTania,

The WID is the checkout page ID that is used for the reference of the page. WID is explained in the article I sent you: http://help.clickandpledge.com/custo...s-as-a-service

Please follow the steps below:

• Login to the portal
• Click on the Checkout pages
• Create a simple page - one should already be there for you.

The FaaS form uses the following information from a checkout page:

• Terms & Conditions if to be shown on the receipt
• Organization information (for receipt header)

Hope that answers your question.

[rtania]

I inserted the account # and the GUID, but I couldn't find the WID. I looked around the forum and the links that you gave me, but I don't know where to get the WID from.

Thank you

[CnP.Support]

Good day!

STOP! I just reviewed your form and you are using our TEST example in your production site.





The above information is from our example pages and they are part of our test accounts.

You need to change this information to your account's information. The account #, GUID, etc. are all part of your account. see: http://manual.clickandpledge.com/For...nt_Information

Please see: http://help.clickandpledge.com/custo...s-as-a-service

The information for account #, WID, and GUID are all part of your portal account information.

Please review & make the changes as needed. PLEASE make sure this link is not on your site as it posts all transactions to our test server.

[rtania]

This is the receipt I received after I submitted my donation. The link is http://www.operationshoestring.org/conversation/

Thank you

[CnP.Support]

Good day!

The forum does not display png files correctly as they are compressed to the original size. Please post the images as JPG in the future.

Please post the link to your form so we can review your code. Based on your description the nodes are not set up correctly in your code. Once we can see the form we can provide further assistance.

[rtania]

I set the ordermore to Production and set the method to Post. I just want my form activated and ready to receive donations. I made a payment on it and received the email below.
Where can I change the title of the receipt so that it doesn't say Test:Form Processing. I also logged into click&pledge and set up the recipient's email but they haven't received an email.

[CnP.Support]

Good day!

I believe you are mixing the purpose of 2 different nodes.

Please see

• OrderMode: http://manual.clickandpledge.com/For...tml#Order_Mode
• PostBack: http://manual.clickandpledge.com/For....html#Postback

OrderMode sets the form in TEST or Production mode, whereas the PostBack is simply how you wish to receive the data back once a transaction has been processed. The PostBack mode if set to GET the response will be in the URL but if set to POST all response will be sent back to the form so they may be retrieved using any serverside programming language.

If your receipts are showing test mode then your OrderMode is set to Test and needs to be set to Production if yo u wish to go live with it. In Test mode only the 4111111111111111 card works.

Hope that answers your question.