No announcement yet.

card declined with no record in portal or salesforce

  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Good day!

    Yes we cleared all your fraud blocks.

    The factors that contributed to this block were borderline but when the free email with .fm was used it pushed it over the limit.

    Jill was also blocked due to this issue. Stacy's fraud score was 3.5 and Jill's was 2.90 - we block on a lower value. To give you an idea - today your average fraud score has been 0.15
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #17
      I understand. Thank you for the feedback. I must admit that this is very hard to communicate to a donor. If you have any suggestions, I'm all ears.

      I'm anxiously awaiting the next release where we get notification of blocked transactions!

      Thank you.