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  • CnP.Support
    replied
    Good day!

    If you receive an authorization we must have the donation. There is no way for us to give you an authorization response and yet block it from the report server. All transactions are first saved in the database and then updated once the authorization has been made.

    Please let me know an organization ID for a transaction so we can review the posts.

    Leave a comment:


  • kwehmueller
    replied
    Blocked on Production?

    Hello C&P!

    I've been working with both Matt and Aaron on Victory Fund's website and, as Aaron told you last week during support hour, we launched the new Victory websites but have been trying to resolve a bug that has come up with the multiple transaction donation forms.



    Both Matt and Aaron's tests are returning confirmation messages; however, the transaction data is not posting to Click & Pledge. Aaron is wondering if it's possible that our production server has been blocked like we experienced over the course of development (per the thread above).



    Could you please let us know if that's the reason our donation tests are being confirmed but not recorded in Click & Pledge? Can our production server be white-listed?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Answers to your questions:

    • You're saying that "A few other factors were also blocked." Can you let me know what those other factors are?
      • REPLY: We do not discuss the security features in place for detecting fraud.

    • When I post with the OrderMode set to "Test", the XML is showing the OrderMode value as being "Live". Is this the correct behavior?
      • REPLY: What is the account number you are using for the test?

    • What are the implications for unchecking the Fraud protection for the checkout page?
      • REPLY: The fraud will not be checked for that page and as such all transactions will be processed.

    • We are using curl to post to a number of different C&P accounts in a short amount of time. Is this IP blocking per C&P Account, or will an IP blocked system-wide in C&P?
      • REPLY: Rapid successive posts will block your IP's.


    If you believe your IP's are blocked please let us know which IP that is and we will review it. Based on my initial post we cleared your IP's with the first response.

    Leave a comment:


  • taoti
    replied
    Also, I believe Our IP may have been blocked again.

    Leave a comment:


  • taoti
    replied
    Thanks for your help! I have a few more questions:

    • You're saying that "A few other factors were also blocked." Can you let me know what those other factors are?
    • When I post with the OrderMode set to "Test", the XML is showing the OrderMode value as being "Live". Is this the correct behavior?
    • What are the implications for unchecking the Fraud protection for the checkout page?
    • We are using curl to post to a number of different C&P accounts in a short amount of time. Is this IP blocking per C&P Account, or will an IP blocked system-wide in C&P?


    Thanks in advance for your answers.

    Originally posted by Support.Department View Post
    Good day!

    Your IP's: 166.78.126.239 and 38.88.33.10 were all blocked. A few other factors were also blocked.

    I removed them so it should work now.

    Please whitelist your IP's if you wish to test using a TEST account since the TEST account acts like a production account. Account Info > 3rd Party > Fraud allows you to add your IP's as whitelist as well as your emails.

    The FaaS form will not trigger fraud if the OrderMode is set to Test mode. If the OrderMode is set to Production it will trigger the fraud.

    You may also uncheck the Fraud protection for the Checkout page whose WID you are using as reference.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Your IP's: 166.78.126.239 and 38.88.33.10 were all blocked. A few other factors were also blocked.

    I removed them so it should work now.

    Please whitelist your IP's if you wish to test using a TEST account since the TEST account acts like a production account. Account Info > 3rd Party > Fraud allows you to add your IP's as whitelist as well as your emails.

    The FaaS form will not trigger fraud if the OrderMode is set to Test mode. If the OrderMode is set to Production it will trigger the fraud.

    You may also uncheck the Fraud protection for the Checkout page whose WID you are using as reference.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • taoti
    started a topic Blocked?

    Blocked?

    HI. I'm having some issues posting to some Click and Pledge accounts via the FAAS API. I was able to successfully post earlier in the day yesterday, and am afraid that our server may have been blocked due to too many test posts.

    When posting, we only receive a response of "decline." Earlier in the day when we received a "decline" response, we were able to see the full xml of the declined response in the "data" tab of Salesforce. Now we are receiving nothing.

    I'd also like to know what Click and Pledge's rate limiting and ip blocking policies are. We are batching posts from a single web server, and want to see if this is going to be an issue.

    Thanks!
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