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  • "SendReceipt" = false not working - urgent

    Hello,

    I have a form with a field like this:

    <input id="SendReceipt" type="hidden" name="SendReceipt" value="false" />

    Despite this setting, an automatic receipt is still being sent. We do not want this. (I created my own receipt, in PHP, using the postback form data, which does what we need.) Removing the WID field causes an error because evidently this is a required field.

    But why, if you can set the SendReceipt value to "false", do you have to send a WID number and create a check-out page? This makes no sense. We don't need a checkout page, we don't need the generated receipt, but evidently there's no way to turn this off.

    What do I need to do to disable the mailing of the receipt by C&P - and not have to create a checkout page? This is urgent as we go live on Monday with the form and it's still not working.

    Thanks!

    Lew

  • #2
    Good day @Lew,

    The Organization always gets a copy of the receipt. Currently there is no way to turn off the notice that is sent to the organization for each transaction. The patron will not get a copy of the receipt if the SendReceipt is set to false.

    Hope that answers your question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      OK, organization is fine. I'm talking about the individual - the person who completed the form, the form in which the field

      <input id="SendReceipt" type="hidden" name="SendReceipt" value="false" />

      is present. I don't want that person getting the system receipt. Will having this field with the value set to "false" prevent the person completing the form from receiving the receipt? [EDIT: THERE"S SOME CONFUSION WITH MY CLIENT IN TERMS OF WHO'S GETTING THIS EMAIL, SO I JUST WANT TO BE SURE THE DONOR DOES NOT GET IT, ONLY THE ADMIN].

      And, second question: If I have this field above in my form, do I still need to include the field with the WID value? And do I still need to create a checkout page? [STILL NEED THIS SORTED OUT]
      Last edited by Lew; 08-29-2015, 12:38 PM.

      Comment


      • #4
        Good day!

        SendReceipt set to False will not generate a receipt to the patron- this is absolute. If you wish for us to test this please let us know the URL.

        In the absence of the WID the default WID information will be used. Each checkout page may be set to be the default and that will be used for the Receipt header - which of course in this case you don't care about.

        Let us know the URL and we will test the receipt.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          OK, thanks. So it's OK not to include the field that has "WID" in it, correct?

          Here's the URL to our form: https://financialwomensf.org/raf-2015. There shouldn't any longer be a login required to see this, but let me know if you can't get to this page.

          The "SendReceipt" value is set to "false", and I removed the <input> field with the "WID".

          Thank you!
          Join us! We are an essential source of insight and inspiration to more than 300 financial women throughout the Bay Area.

          Comment


          • #6
            Good day!

            The link goes to a blank page. see below

            Click image for larger version

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            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              I'm sorry. I thought we removed the login restriction, but evidently it's still there.

              OK, so on this page, click "Members Only" at the top, and log in with Board and $network$. Then, paste the link "https://financialwomensf.org/raf-2015" into the browser address bar and that will get you there.

              Comment


              • #8
                Good day Lew,

                The reason you were getting invalid WID was that you had no "default" checkout pages defined. In the absence of specific WID in the code the system looks for the default WID which in your account was missing. I created a checkout page in your account and set it as default and now your form works.

                Observations:

                - I tested this form in Chrome, Firefox, IE (Edge) and the credit card section shows as the following- the radio button option does not collapse the unchecked item.

                Click image for larger version

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                This could be due to a number of reasons- see below:

                Click image for larger version

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                In a secure page you are using http:// (insecure) links to Google API's. Secure pages will NOT load insecure content so those links will NOT load. Google API's are also available as https:// so you should change the URL to https:// in line 32 and 34, etc.

                Your same form works if viewed insecurely - see: http://secureform.cloud.clickandpledge.net/forum/25686/

                As for the email- I tested these forms several times and I did not get any emails other than the Autoresponder from Salesforce. No system receipt was received by me (the donor). The organization must have received several test transactions from Account Verification as the user.

                I hope this helps.

                Let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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