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  • All Donations are Declined

    We have recently started using Click & Pledge, but are having some difficulties. We created membership renewal pages through Salesforce (like this: https://src-nphdonations.cs18.force....ions?mtype=IND) and everything appeared to be working in our Sandbox, but now that we've gone live it's not working. A number of our members tried to renew and pay online and were declined without explanation. According to my Salesforce records, each of them tried a couple times and were declined, but I received no info from C&P. I ran the Declined transactions report and it doesn't even show these transactions in the report. When I run a report that shows all transactions, you can see the ones for Greg and Fathia listed there but there is no information about their status. Any ideas what's going on here?


    Thank you for your assistance on this matter.

  • #2
    Good day!

    Please post the link to the page so we can review your page.

    Based on our analysis of all your transactions it seems that your page is in TEST mode. Test mode only works with 4111 card number.

    I need to see your page or form to give you a definitive answer.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I just realized that you had posted the link to your page. In reviewing your source code I could not determine where the OrderMode node is.

      Please review and make sure that OrderMode=Production

      I believe yours is set to OrderMode=Test

      Let me know if the above helps.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        what I've seen in documentation is that it says to set the OrderMode to Production but when you look at the C&P Data record in salesforce the XML is saying the OrderMode is set to Live. Why is this coming in as Live when we've set it to Production in the code and in the Custom Settings?

        Comment


        • #5
          Good day!

          We reviewed your transactions and the following is the XML posted for order number: 1404082320172431564 by pbrid***@**** on

          Code:
          <AccountID>28391</AccountID>
          </Authentication>
          <Order>
          <OrderMode>Test</OrderMode>
          ....
          The OrderMode is set to Test. This form works only with TEST card, e.g. 4111111111111111

          All real credit cards will fail and decline.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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