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Receipt sent to recurring donor when send fields are false

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  • cperrius
    replied
    Also in the C&P Recurring / Recurring Detail screen in Salesforce, this recurring transaction shows a blank in the "Upcoming Receipts" field.

    Leave a comment:


  • Receipt sent to recurring donor when send fields are false

    We send receipts through salesforce and send receipt for only the first of recurring donations, not every month.
    Our donation page (https://www.gopublicschools.org/donate-pac/) has the proper code for not sending a receipt:
    <input type="hidden" name="SendReceipt" id="SendReceipt" value="false" />
    and the account settings (acct number 28093) have been
    DO NOT SEND RECEIPT - YES


    These settings have not changed but yesterday a monthly donor received a Click and Pledge receipt for his second installment. He also received it on his first installment as well. (Order # 1403031620434955329 )
    When I make a test donation now I do not receive the C&P receipt.
    Support suggested that at the time the donor set up the monthly subscription (3/3/14) perhaps then the receipt field was set to true but I do not think it was changed. If it was, is there a way to edit this donor's recurring settings so he does not receive the receipt anymore?
    Chris


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