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We send receipts through salesforce and send receipt for only the first of recurring donations, not every month.
Our donation page (https://www.gopublicschools.org/donate-pac/) has the proper code for not sending a receipt:
<input type="hidden" name="SendReceipt" id="SendReceipt" value="false" />
and the account settings (acct number 28093) have been
DO NOT SEND RECEIPT - YES
These settings have not changed but yesterday a monthly donor received a Click and Pledge receipt for his second installment. He also received it on his first installment as well. (Order # 1403031620434955329 )
When I make a test donation now I do not receive the C&P receipt.
Support suggested that at the time the donor set up the monthly subscription (3/3/14) perhaps then the receipt field was set to true but I do not think it was changed. If it was, is there a way to edit this donor's recurring settings so he does not receive the receipt anymore?
Chris
Our donation page (https://www.gopublicschools.org/donate-pac/) has the proper code for not sending a receipt:
<input type="hidden" name="SendReceipt" id="SendReceipt" value="false" />
and the account settings (acct number 28093) have been
DO NOT SEND RECEIPT - YES
These settings have not changed but yesterday a monthly donor received a Click and Pledge receipt for his second installment. He also received it on his first installment as well. (Order # 1403031620434955329 )
When I make a test donation now I do not receive the C&P receipt.
Support suggested that at the time the donor set up the monthly subscription (3/3/14) perhaps then the receipt field was set to true but I do not think it was changed. If it was, is there a way to edit this donor's recurring settings so he does not receive the receipt anymore?
Chris
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