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CC donations not coming through website

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  • CC donations not coming through website

    The guy who previously ran our website just resigned, and I'm not really sure how a lot of these things work. We just had a donor call who was trying to donate with his credit card on our website. He would enter the cc exp. of 08/16. After hitting "Submit" for the donation, his expiration date was changed automatically to 03/14, and then he would get an error because the card was registering as expired. He says he tried donating 5 times. We were able to manually input his donation directly to click and pledge, but there seems to be an issue with the form on our website. I have tried resetting the security token between salesforce and click and pledge, but when I later tried to send through a donation on my own credit card through the website to test it, my credit card was denied as well. Can you help?

    Our website it

  • #2
    Good day!

    Can we test your form using test information - we want to force a decline and see what is going on.

    This form is custom made and not one of our forms - the form is custom designed by your developer and we can only try to figure out what the issue is but we can't possibly fix it - if we find an issue. Just want you to see our limited abilities with a custom form.

    Let me know if we can run a few test transactions.
    Click & Pledge Support Department

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    • #3
      You may certainly test our form. What do you need from me to allow you to do that?


      • #4
        Good day!

        I found the problem and you need to have your developer fix it ASAP since all cards will decline. Please see the following from your page:

        Click image for larger version

Name:	Year.jpg
Views:	1
Size:	84.1 KB
ID:	15427

        In the form you are passing 2012 when someone chooses 2014. You can see and guess the rest - 2013 is being passed for 2015, etc.

        Simply put all cards will post as a wrong expiration date. I reviewed your account and see a lot of declines because of card expired which the above mistake explains it.

        This post should not be in the forum posted and should be in the API / Forms-as-a-Service forum and I will move it there.

        Please let us know if we can be of any further assistance.

        While we don't do this usually- if your developer has left and you don't have access to a developer let us know and we can login to your site and fix this issue for you. It is an easy fix and anyone that has access to your site and that page can fix it. All they have to do is to copy the right number for the right year.

        <select name="ExpirationYear" id="ExpirationYear">
        <option value="14">2014</option>
        <option value="15">2015</option>
        <option value="16">2016</option>
        <option value="17">2017</option>
        <option value="18">2018</option>
        <option value="19">2019</option>
        <option value="20">2020</option>
        <option value="21">2021</option>
        <option value="22">2022</option>
        Click & Pledge Support Department

        Join us @ the educational webinars:
        Live Support- read more:


        • #5
          Oh my goodness! Thank you so much! I was able to make that change easily enough once I found where the form was on our website. I appreciate your help!!!