Hello:
We have been experiencing an issue over the course of the past few days with our Visualforce pages where some donations are adding an extra zero onto the total and overcharging donors.
We had a sponsor who wanted to donate $1,000 and was accidentally charged $10,000 two times in a row - we credited them in the virtual terminal, ran the donation ourselves, and everything worked correctly so we assumed it was simply user error. In this case, the donor never received receipts for those transactions.
However, yesterday I ran a test donation for a $500 sponsorship and was theoretically charged $5,000. This time, I received a receipt and our reply-to email received an error report on the donation. No opportunity was created in Salesforce. This happened again within the same time frame on our standard donation form when I ran a test transaction for $10 and was theoretically charged $110. This time I received no receipt but an opportunity WAS created in Salesforce.
We need to resolve this issue as soon as possible as registration is currently open for our sponsors and potential registrants for our largest annual fundraiser. I've already granted C&P access in our system and our Org. ID is 00Di0000000iX2P
We have been experiencing an issue over the course of the past few days with our Visualforce pages where some donations are adding an extra zero onto the total and overcharging donors.
We had a sponsor who wanted to donate $1,000 and was accidentally charged $10,000 two times in a row - we credited them in the virtual terminal, ran the donation ourselves, and everything worked correctly so we assumed it was simply user error. In this case, the donor never received receipts for those transactions.
However, yesterday I ran a test donation for a $500 sponsorship and was theoretically charged $5,000. This time, I received a receipt and our reply-to email received an error report on the donation. No opportunity was created in Salesforce. This happened again within the same time frame on our standard donation form when I ran a test transaction for $10 and was theoretically charged $110. This time I received no receipt but an opportunity WAS created in Salesforce.
We need to resolve this issue as soon as possible as registration is currently open for our sponsors and potential registrants for our largest annual fundraiser. I've already granted C&P access in our system and our Org. ID is 00Di0000000iX2P
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