Character limits on Checkout Pages?

[nwinfrey]

Seems like our donors comment sections are getting cut off. Are there specific parameters and restrictions on the number of characters for this? If so, is there a way to increase them?

[CnP.Support]

Good day!

May I ask what checkout page is being used?

[nwinfrey]

Thanks, we're using the general check out page template. Here is a link to our specific page: https://co.clickandpledge.com/sp/d1/...aspx?wid=48216. We are processing everything via our wordpress site first than transmitting the data to the click and pledge page. Here is our donation page that links to click and pledge: https://rchumanesociety.org/?page_id=34

[CnP.Support]

** moved the thread to the API-FaaS forum since this is an API form **

Good day!

I reviewed your form and noticed you are using the API forms not the checkout pages. Please see the following in your code:

Line 392 - 414: Look at line 396

<input name="Installment" type="text" id="Installment" value="0" size="5" /></td>
  </tr>
  <tr>
  <td colspan="2">
Comments: <br />
  <textarea name="SponsorText" rows="4" cols="55" ></textarea>
  </td>
  </tr>
 </table>
  
<table width="100%" border="0">
<tr>
<td colspan="2"><h3 class="entry-title">Payment Information</h3></td>
</tr>
<!--  
<tr>
    <td>Donor ID; <br />Choose a memorable ID</td>
    <td><input type="text" name="DonorID" id="DonorID" /></td>
  </tr>
-->
  <tr>
    <td>First Name</td>
    <td><input type="text" name="BillingFirstName" id="BillingFirstName" class="required"/></td>

You are not using the FieldName, FieldValue pairs for custom questions.

Please see: http://manual.clickandpledge.com/For...ustom_Question

The limit for the answer is 500 characters as is shown in the API manual.

I hope that answers your question.