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  • Character limits on Checkout Pages?

    Seems like our donors comment sections are getting cut off. Are there specific parameters and restrictions on the number of characters for this? If so, is there a way to increase them?

  • #2
    Good day!

    May I ask what checkout page is being used?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thanks, we're using the general check out page template. Here is a link to our specific page: https://co.clickandpledge.com/sp/d1/...aspx?wid=48216. We are processing everything via our wordpress site first than transmitting the data to the click and pledge page. Here is our donation page that links to click and pledge: https://rchumanesociety.org/?page_id=34

      Comment


      • #4
        ** moved the thread to the API-FaaS forum since this is an API form **

        Good day!

        I reviewed your form and noticed you are using the API forms not the checkout pages. Please see the following in your code:

        Line 392 - 414: Look at line 396

        HTML Code:
        <input name="Installment" type="text" id="Installment" value="0" size="5" /></td>
          </tr>
          <tr>
          <td colspan="2">
        Comments: <br />
          <textarea name="SponsorText" rows="4" cols="55" ></textarea>
          </td>
          </tr>
         </table>
          
        <table width="100%" border="0">
        <tr>
        <td colspan="2"><h3 class="entry-title">Payment Information</h3></td>
        </tr>
        <!--  
        <tr>
            <td>Donor ID; <br />Choose a memorable ID</td>
            <td><input type="text" name="DonorID" id="DonorID" /></td>
          </tr>
        -->
          <tr>
            <td>First Name</td>
            <td><input type="text" name="BillingFirstName" id="BillingFirstName" class="required"/></td>

        Click image for larger version

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        You are not using the FieldName, FieldValue pairs for custom questions.

        Please see: http://manual.clickandpledge.com/For...ustom_Question

        The limit for the answer is 500 characters as is shown in the API manual.

        I hope that answers your question.
        Last edited by CnP.Support; 06-02-2015, 01:38 PM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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