A few months ago, working within Click & Pledge technical specs, our web team created some additions to our donor check out form enabling donors to make gifts 'in honor' or 'in memory' of someone. In doing so, our web folks needed to create FaaS.
We've always had the option for donors to make payments over time.
Recently, a donor made a gift of $600 to be paid in 12 installments. Her credit card was charged the full amount. I've since removed and credited this donation. Our web folks have made the adjustment to the FaaS. However, now when a donor makes a gift to be paid over time the total amount does not show in the C&P receipt (under price)...ONLY the monthly amount. The receipt should reflect both the total amount AND the monthly amounts. This aspect was operating well before the FaaS was created, no changes were made to the donor's ability to make payments over time. I've attached a screen grab of a test receipt.
Please let me know how we can correct this situation. For both our organization and the donor the receipt needs to reflect both the full donation and the monthly amount.
Thanks,
BirchBark Foundation
We've always had the option for donors to make payments over time.
Recently, a donor made a gift of $600 to be paid in 12 installments. Her credit card was charged the full amount. I've since removed and credited this donation. Our web folks have made the adjustment to the FaaS. However, now when a donor makes a gift to be paid over time the total amount does not show in the C&P receipt (under price)...ONLY the monthly amount. The receipt should reflect both the total amount AND the monthly amounts. This aspect was operating well before the FaaS was created, no changes were made to the donor's ability to make payments over time. I've attached a screen grab of a test receipt.
Please let me know how we can correct this situation. For both our organization and the donor the receipt needs to reflect both the full donation and the monthly amount.
Thanks,
BirchBark Foundation
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