Announcement

Collapse
No announcement yet.

Declined Transactions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Declined Transactions

    Hello,

    This is a continuing issue. I have had 2 separate donors, one who continues to struggle, and a new donor, in the past 12 hours attempt to make a donation, and they receive the following error message:

    Click image for larger version

Name:	C and P_Donation Declined.jpg
Views:	3
Size:	19.4 KB
ID:	16110

    Please look into why this is the case. It can't be a card error, because one of the gentleman just used his card for a separate purchase with no issue. I see no record of a declined donation in our click and pledge portal, either, so it seems like this is an error with our API.

    Please confirm.

    Cliff Archey
Working...
X