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  • Additional $0 donations coming in with each actual donation

    Hello, I'm hoping to get some help resolving an issue we are having. Click & Pledge has been creating an extra 4 $0 donations with each non-recurring donation that we receive. For example, if John Smith makes a $50 donation, we will receive that plus 4 more $0 donations from him. Oddly, each $0 gift has the same Internet Received Amount as the actual gift. This does not happen with recurring contributions. This began Sept. 16th. Any ideas of how to fix this? Hopefully this screenshot will be useful.
    Click image for larger version

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  • #2
    Good day @SSheridan:

    Since you have posted this issue to the FaaS forum I am assuming you are using a custom FaaS form. FaaS platform was updated with additional features allowing $0 transactions to be posted if the unit price and quantity are set to $0. This was based on customer demand for processing free forms as well as pre-authorizing credit cards with $0 for future transactions in the Salesforce platform.

    Based on what you are showing it appears that your items have both UnitPrice and Quantity set to 0. If UnitPrice is NULL or Quantity is NULL the FaaS platform will consider those items as ill-formed and will not post them.

    See release note: http://forums.clickandpledge.com/showthread.php?t=1402

    Would you please post a link to your site so we can review the form.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Here is the link: https://coral.secure.force.com/donate
      Many thanks! I definitely appreciate the help.

      Comment


      • #4
        Good day @SSheridan:

        I reviewed your page and noticed one point that needs to be fixed. See below:
        Click image for larger version

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        You have the OTHER field set as id="UnitPrice2" which by definition will make it belong to another family. All the above items are being passed on as $0 since the member that has a value is actually in another family.

        Please change its id to UnitPrice as listed with others.

        You may want to review the form and code in the following example: https://www.clickandpledge.com/Platf...s/example/002/

        To stay with the latest FaaS standard please change the UnitDeductiblePercentage to UnitDeductible and set its value to 100% (See manual: http://manual.clickandpledge.com/For...ct_Information)

        Let us know how it goes.

        Please change it and let me know if you still have the problem.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          One more point that is best if you correct while you are fixing the reported problem.

          Please name your items with a numeric suffix. In your case you should have your code as shown below:

          HTML Code:
                    <input id="UnitPrice1" name="UnitPrice1" type="radio" value="35" />$35 &nbsp;
                    <input id="UnitPrice1" name="UnitPrice1" type="radio" value="50" /><b><font color="#295ebe">$50<sup>**</sup></font></b> &nbsp;
                    <input id="UnitPrice1" name="UnitPrice1" type="radio" value="100" />$100 &nbsp;
                    <input id="UnitPrice1" name="UnitPrice1" type="radio" value="250" />$250 &nbsp;
                    <input id="UnitPrice1" name="UnitPrice1" type="radio" value="Other" />Other:$
                    <input id="Other1"     name="Other1"      type="text" size="10"  />
          
          
                    <input id="ItemID1" name="ItemID1" type="hidden" value="1" />
                    <input id="ItemName1" name="ItemName1" type="hidden" value="Donation" />
                    <input id="Quantity1" name="Quantity1" type="hidden" value="1" />
                    <input id="UnitDeductible1" name="UnitDeductible1" type="hidden" value="100%" />
          In a radio setting you don't need to list all the items with each radio option. Those options need to be listed only once. The above addresses the problem you are having.

          Please let me know when you have updated your form so we can review it.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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