Support.Department,
I have two questions and cannot find where to get the answers or where to post the questions. This thread relates to my nonprofit organization. Here are my questions:
1. I had two people sign up for recurring payments on 11/19/2013 via the Swiper 1. Today the payments were suppose to charge again. One went through but the other did not. The error message I got for the other was Reason for decline: InActive Setup or Not A Manual Recurring Type. On the Click and Pledge side is shows under the recurring tab in the reports function. I do not know what is causing this, but I hate to miss out on donations and to have to ask people to sign up over and over again. If you could please research and get back to me I would appreciate it.
2. One of our other recurring transactions card expired. Is there a way to update the date or do they need to sign up again?
Please let me know. Thank you.
I have two questions and cannot find where to get the answers or where to post the questions. This thread relates to my nonprofit organization. Here are my questions:
1. I had two people sign up for recurring payments on 11/19/2013 via the Swiper 1. Today the payments were suppose to charge again. One went through but the other did not. The error message I got for the other was Reason for decline: InActive Setup or Not A Manual Recurring Type. On the Click and Pledge side is shows under the recurring tab in the reports function. I do not know what is causing this, but I hate to miss out on donations and to have to ask people to sign up over and over again. If you could please research and get back to me I would appreciate it.
2. One of our other recurring transactions card expired. Is there a way to update the date or do they need to sign up again?
Please let me know. Thank you.
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