Announcement

Collapse
No announcement yet.

Donation Error - The Basket Is Empty

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Donation Error - The Basket Is Empty

    We've reviewed the documentation many times and still can't find any difference between our code on the code provided by C&P. Some donors are able to successfully submit donations and others are getting an error with a URL like this one: http://www.cacwny.org/donate/donatio...=CACWNY-Online

    Can you please review the code on this page and let me know what we need to do to prevent this error from happening? http://www.cacwny.org/donate/

    I don't understand why this is happening for some users and not for others. Thanks in advance for the help!

    Best,
    James

  • #2
    Good day @JamesH,

    I don't see any problems with your form. I have a theory and hopefully it is what is happening.

    see this thread regarding a bug in Chrome browser: https://productforums.google.com/for...Q/e16M86ovY5oJ

    The error your posted states the following: err=The%20basket%20is%20empty

    remove the %20 (space) and you get the following error: err=The basket is empty

    What that tells me is simply no amount is being posted to the payment processor, in other words the radio button for donation is being sent as deselected.

    I am sure you agree that a radio button cannot possibly be deselected by the end user. Google Chrome, as of Version 28.0.1500.37 beta-m (which is the beta release as of today - June 6, 2013) has this bug. Test it! go to your form and use auto-fill to fill the form and then check the radio button for your donation. I assure you that you will see the radio button is not selected which is not possible for radio buttons.. interesting!

    I am sure your users that are reporting this problem are using Chrome and are doing auto-fill.

    One way to resolve this is to pop-up an error stating that "No donation amount has been selected".

    Test it and let us know if this is the cause of the error.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      So when we don't use auto-fill in Chrome or just use a different browser we're not getting that same "basket is empty" error. But now our credit cards are being declined every time. We're using various Visa and Mastercard cards, which the organization accepts, but regardless of which card we try they're getting declined. Is it possible that our cards have been black-listed because we've tried too many times? Two of our team members have tried and they're both getting declined.

      Comment


      • #4
        Good day @JamesH,

        Please let me know what IP address you are using and the domain for your emails.

        In your profile for the forum you have not listed your account # and Organization info so I can 't find out what org to check.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you!

          IP address: 108.183.104.27

          And we've tried with both @gmail.com and @bicyclecreative.com email addresses.

          Comment


          • #6
            Good day @JamesH,

            Please do NOT test various emails if you suspect that your previous attempts are blocked. Once you are blocked all your behavior will get blocked.. switching emails, IP's, etc. will keep blacklisting whatever you attempt. You will start a chain that will track you regardless of what you do.

            Your IP was blocked and we removed it. I also removed your email with gmail & @bicyclecreative. I also removed the following email: mag****@gmail.com

            A few notes about the fraud system:

            - In TEST mode we don't check for fraud so while you are testing and you set the OrderMode to TEST no fraud will be checked.
            - When in Production mode fraud pattern behavior will be monitored and once you are tracked you will be blocked, no matter what you do.
            - If you wish to test in Production mode please go to the checkout page that is being used for reference (WID used in the FaaS form) and set that page to not check for fraud. That will disable the fraud for the page. Now you can go ahead and test all you want using a live card but please don't go into production without enabling the fraud monitoring.

            If other emails were also used please let us know but reviewing your account I only see 3 emails that were used and were all blocked. All emails are now released.

            Let us know if we can be of any further assistance.

            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you so much!!

              Comment

              Working...
              X