The idea is simple. In FaaS the following represents a question / answer pair:
<input name="FieldName1" type="hidden" value="Department"/>
<input name="FieldValue1" type="text" maxlength="500" size="50 />
Using the custom question mapping in Salesforce:
When the data posts to the C&P Data the program simply parses all the questions and matches the question to the mapping fields.
Make sure the questions are exactly as you think they are by running a test & matching the results in the C&P Data XML post. The XML includes the data and the text in the XML is exactly matched.
Hope that answers the question. We can arrange for a call if you think the above does not resolve the issue.
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