Announcement

Collapse
No announcement yet.

Can't create form groups anymore

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Can't create form groups anymore

    We have just started using the Wordpress plugin for donation forms We created three form groups over the past few weeks and are actively using one of them. I'm not able to create any more form groups. When I try to create a new form group, I can select a campaign but get hung up when trying to select a form. Nothing happens when I click the FORM field and I can't leave the screen using Close or Save.
    If I try to update a previously created form group with that same campaign it shows the available forms.

    Our C&P apps are up-to-date in Salesforce and we're on the latest plugin version 02.2301020000-WP6.1.1.

  • #2
    I just noticed that someone created case 00993590 for me. (I'm not trying to add 3 plugins - it's form groups)

    Comment


    • #3
      Good day @Sharon

      Please submit the FTP and admin login details as well as the website URL in the same ticket#00993590 so we can review your entire configuration.

      FTP Domain Name (or) IP Address:
      FTP Port:
      FTP User ID:
      FTP Password:

      Website admin login URL:
      Username:
      ​Password:

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Good day @Sharon

        We reviewed your instance and identified the issue. We found that the following plugin: Ultimate-social-media-icons is causing a problem with creating the forms.

        We noticed that the Ultimate-social-media-icons plugin is loading the CSS before the forms load which is preventing you from creating the form.

        We have shared the style path and the CSS via support ticket#00993590

        ​This is something we don't have control over. You will need to review that plugin or deactivate it to create the forms.

        Hope that helps. Please let us know if we can be of any further assistance.,
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good work! The Ultimate Social Media plugin was updated a week or so ago so I guess their new version needs to be fixed. Thank you very much for finding the problem. Sharon

          Comment

          Working...
          X