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  • whawk
    replied
    Wondering if there is a release schedule for updates to the CONNECT WordPress Plug-in, or if this is only an occasional update in response to circumstances. Thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    wbadmn

    We have released the compatible update of the CONNECT WordPress Plugin with the latest version of WordPress which also addressed the issue you are referring to.

    Please update to the latest version of the plugin and test it.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day mirrorstage

    We have fixed the issue.

    Note: Please clear the website cache and test it.

    Please check and let us know if you find any issues.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day mirrorstage

    We have identified the issue and working on it. We will update you as soon as it gets fixed.

    Leave a comment:


  • mirrorstage
    replied
    I was able to add the Mirror Stage Click & Pledge account, but am still unable to add the Form groups & forms from our existing account. Please advise on how to proceed--thanks!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day mirrorstage

    We are able to login into FTP with the details you shared in the ticket and fixed the issue. We have installed our plugin and tested it with our test account.

    Please review it and let us know if you see any issues.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day wbadmn

    Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and Admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Leave a comment:


  • mirrorstage
    replied
    We still haven't gotten it to work. C&P Support wasn't able to connect with my web site using FTP, unfortunately, and we reached a bit of a stalemate.We ended up embedding a widget donation form on our donation page as a workaround, while trying to get it resolved. If you figure out the solution, please share here! Thanks!

    Leave a comment:


  • wbadmn
    replied
    Similar issue as OP, we have Click&Pledge Connect in use on another website where it is currently working so I am familiar with this plugin but I am trying to activate it on a different WordPress site so I can embed a donation form onto it but it keeps causing a critical error. I am able to install and activate the plug-in (after removing the extraneous "/" on line 92 of clickandpledge_form.php), and when I try to re-enter our organization info in Settings, it recognizes the C&P Account # and the GUID and brings up the correct nickname when I click Verify, but when I try to save, I get the following error:

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.9.3
    Current plugin: Click & Pledge Connect (version 02.2112010000-WP5.8.2)
    PHP version 8.0.16



    Error Details
    =============
    An error of type E_ERROR was caused in line 407 of the file /wp-content/plugins/click-pledge-connect/Functions/functionscnp.php. Error message: Uncaught Error: Undefined constant "txtcnpacntid" in /wp-content/plugins/click-pledge-connect/Functions/functionscnp.php:407
    Stack trace:

    #0 /wp-content/plugins/click-pledge-connect/cnpSettings.php(49): CNPCF_addSettings('wp_m9xtz7a1vw_c...', Array)
    Home /wp-includes/class-wp-hook.php(307): cnp_formssettings('')
    Forum /wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
    Blogs /wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    Groups /wp-admin/admin.php(259): do_action('click-pledge_pa...')
    Uncategorized Groups {main}
    thrown

    I have tried deleting and re-installing the plug-in several times and continue to get the same error. I have submitted a ticket with this error as well.
    Last edited by wbadmn; 04-21-2022, 12:36 PM.

    Leave a comment:


  • mirrorstage
    replied
    Those two IP addresses are now whitelisted, as well. Hopefully we can get this resolved soon!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mirrorstage

    My apologies. The IP which I shared was dynamic. Here are the static IPs of the developer: 202.63.103.194 and 183.82.99.179 can you please whitelist them?

    Leave a comment:


  • mirrorstage
    replied
    The IP 49.206.36.215 has now been whitelisted for access. Thanks.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mirrorstage

    Thank you for sharing the details via support ticket. We tried to review your instance but there is a firewall enabled that requires whitelisting the IP.

    Here is our developer IP: 49.206.36.215

    If you please whitelist it so that our developer will review your configuration.

    Looking forward to hearing back from you.

    Leave a comment:


  • mirrorstage
    replied
    I sent the requested information via email in response to the earlier support ticket I opened. The subject line of the email is Attn: Forums Re: Critical Error with C&P Connect for WordPress [ ref:_00D30obtq._5004v1ifg7B:ref ].

    I await further assistance and instruction.

    Thanks,

    Suzanne

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mirrorstage

    Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and Admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Leave a comment:

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