Plugin not accepting GUID or Account number

[rluna]

We just installed the CONNECT Plugin to our website. When we add our Account ID and GUID and press verify, nothing happens. We do not get a redirect or error message. We need to connect quickly so we can add a new payment form.

[CnP.Support.AM]

Good day @rluna

Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

Also, please include the C&P Account#.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

[rluna]

Okay. I already submitted a ticket and it sent me to the forums. I just resubmitted a ticket.

[CnP.Support.AM]

Good day @rluna

Thank you for sharing the information. We tried to login with that information but unfortunately, it didn't work. Would you please cross-check the login credentials and send them through the same ticket?

Also, we need you to share the FTP login details as well.

Looking forward to hearing back from you.