Announcement

Collapse
No announcement yet.

Connect Plug-in causing issues with certain basic Wordpress functions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Connect Plug-in causing issues with certain basic Wordpress functions

    Hello, I am experiencing issues with certain Wordpress functions due to the Click & Pledge Connect plug-in, Version 02.1912000103-WP5.3.1

    I issues I have noticed include changing the order of pages on the menu function. It does not allow me to rearrange menu items via dragging and dropping. It just creates strange boxes below the page I tried to move. I also noticed that when editing a page, if a page header or footer is set to "disabled", I am not able to change it to "enabled". When I click on the box, nothing happens.

    I opened a support ticket with WP engine, and the technician concluded that the the plugin Jquery is causing conflicts with Wordpress. When I disabled the plug-in, everything worked normally and those issues did not exist.

    For now I can disable the Connect plug-in if I need to make changes to the menu/header/footer. But I would really like to get this resolved for the future!

    Best,

  • #2
    Good day @Erica Bingham

    We have released the new update today which will address the above issue: https://wordpress.org/plugins/click-pledge-connect/

    Please update to the latest version and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you. The update DID fix the menu issue, but it did not fix the header/footer issue. I've attached screenshots to show you what I am describing.

      When the plug-in is deactivated, I am able to choose enabled or disabled. When the plug-in is active, I am not able to select anything, the box stays grey.
      Attached Files

      Comment


      • #4
        Good day @Erica Bingham

        Sorry for the inconvenience. Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

        Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X