Trouble with international donations

[rcivic2]

Hello, we have heard issues (but I do not have specific timestamped examples) of mandatory address field not being recognized as "correct" for foreign addresses. Do we need to update our form fields in some way to better accommodate non-US addresses?

[CnP.Support]

Good day rcivic2

Sorry for the delay in getting back to you. We have analyzed your transactions and do not see any issues.

Do you have a country for which you know of a problem. We have tested the forms with the countries through which you have received donations and do not see any issues.

What country have you heard that has experienced the problem?

[rcivic2]

The UK and Singapore, in particular. Thank you!

[rcivic2]

Hi, wanted to check in on this. Can you confirm that those two countries are working properly?

[CnP.Support.AM]

Good day @rcivic2

We have tested the forms from Singapore as well as from the United Kingdom and found NO issues with receiving the donations. Perhaps, we see one of the donations you have received from the UK in the last month i.e on 29th January 2020 without any issues.

Please see:

[rcivic2]

Here is a screenshot of a donor issue from Singapore, please advise!

[CnP.Support]

Good day rcivic2

Strange indeed. We have tested it and see no issues in all browsers (e.g. Firefox, Chrome, Edge) but a test with cache not refreshing duplicates the problem.

We have forced cleared the cache on the client's browser and that has fixed the issue. At times when browsers are set to hold cache for a long time updates made to the system do not update in the browser's instance.

May we ask that your supporter try this again and let us know if they experience the issue again. We are confident this must have fixed the problem.

[mjokiman]

Hi, i'm having a similar issue with international donations. The State field is required, and it's only listing states that are in the US. What about those wanting to donate from Australia, etc? Their donations coming up as declined. Thanks...

[CnP.Support.AM]

Good day @mjokiman

Would you please share the link URL of the donation page?

[mjokiman]

Here you go https://urm.org/n/donate-8/?_ga=2.25...102.1565827639

If I need to change anything on the backend please provide steps. Thanks

[CnP.Support.AM]

Responded: https://powerofus.force.com/s/questi...mail=1&s1ext=0