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  • Latest WordPress Plugin Update Is Causing Issues

    Hello, I just wanted to let you know that the latest plugin update Version 02.1912000103-WP5.3.1: https://forums.clickandpledge.com/fo...-minor-bug-fix has an issue. When activated, I cannot edit posts or pages. This only started happening after the latest update & all other plugins/themes have been debugged & it only happens when the Click & Pledge Connect plugin is activated.

    Is there a way to download the previous version of the plugin to go back to what it was until you put out a patch for it?

  • #2
    Good day @verdipro

    Sorry for the inconvenience. Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      ok thank you, ticket was submitted.

      Comment


      • #4
        Good day @verdipro

        Thank you for submitting the information. One of our developers reviewed your instance and found NO issues with editing the posts or pages. We see NO issues.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you for your reply, but I am still seeing the issue. What time did they login? There was a point where we had C&P disabled as we needed to update the site. If you login to posts & click "Quick Edit" the post disappears. Then if you go back to posts the post is back again. Then if you click on any post, lets say the one from 12/16, to edit the text, the text is missing in the box. And you can't type in the box. If you disable C&P it then works again. I tried debugged every single plugin & C&P is the only one that causes the issue.

          Comment


          • #6
            Good day @verdipro

            Sorry for the delay. Our developers concluded that the issue is with your theme compatibility. However, we have released the patch. Before it is available to the public we would like to upgrade your instance and test it. If everything works well we will release it to the public.

            If you allow us we will update our plugin in your instance and test it.

            NOTE: Please clear the cache in CLOUDFRONT.

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Ok thank you. Should I go to: https://support.clickandpledge.com/s/ & submit my login information that will give you access to the admin?

              Comment


              • #8
                Yes, please submit the ticket with the information and include the link to this post in the ticket for reference.

                Also, please confirm that you have cleared the cache in CLOUDFRONT.

                Looking forward to hearing back from you.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Good Day @verdipro

                  We have identified the issue and resolved it. Now everything is working as expected. But, we are still unable to add/update the form groups. Even though, file is in the directory, it is showing 404 error which is because of your cache settings. Can you please clear your cache and check.

                  Looking forward to hearing back from you.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Any update?

                    Looking forward to hearing back from you.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment

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