Click and Pledge connect to wordpress

[Politicsreborn]

My account number and the GUID can not be verified when I try to connect Click and Pledge to Wordpress

[CnP.Support]

Good day Politicsreborn

May we have your account number?

[Politicsreborn]

my account number is 38958

[CnP.Support]

Good day Politicsreborn

We have tested this with various accounts and see no issues.

Would you please copy the last 5 characters of the GUID you are using in the WP Plugin. We need to check it.

[CnP.Support]

Good day Politicsreborn

We have figured out what the issue was. Your account's Nickname was blank in the Connect Settings.

Please try again and let us know if you still have an issue.

[Politicsreborn]

Thank you! It now works!

[pab39193]

Hello, having the same problem.
Account number: 33579
Last five of GUID: af08d
Nickname: YouthReach International

Your assistance is appreciated.

[CnP.Support.AM]

Good day @pab39193

Please check now and let us know if you find any issues.

[pab39193]

Hello, Thanks for the reply. Still no change.

also check https://blueskywebdesign.net/info.php

I also removed the pluggin and re-installed with no change.

[CnP.Support.AM]

Good day @pab39193

We reviewed and found NO issues with the verification of your account:




The reason you don't see any forms listed because there is NO forms created in any of your Connect Campaigns.

Please create the form in Form Builder in any of your Connect Campaigns and refresh the account in WordPress under Click & Pledge Connect >> Settings >> Refresh the respective account.

Please check and let us know if we can be of any further assistance.

[Politicsreborn]

Even though it now works, the click and pledge connect, no longer seems to be working on my wordpress page. Instead of the form being hosted on the wordsite site, the form is once again embedded onto the site and is not aesthetically pleasing. Please resolve. Thanks!

[CnP.Support.AM]

Good day @Politicsreborn

Sorry for the inconvenience. It would be great if you please specify what issues you are facing in your wordpress page and it is always helpful if you please share your donate page URL so that we can review whats going on.

[Politicsreborn]

Sorry didn't realize you had written back - apologies for the delay. Here is the page https://politicsreborn.org/donatetest/ As previously noted, instead of the form being hosted on the wordpress site despite downloading the plugin, the form is once again embedded onto the site and is not aesthetically pleasing. Please resolve. Thanks!

[CnP.Support.AM]

Good day @Politicsreborn

We need to login to your instance and review whats going on. Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

[NMelin]

We are experiencing a similar problem. We can not verify, in fact it does not appear that the "verify" button is actually sending a verification attempt.

I have confirmed our Account Number and GUID and checked solutions for other issues noted above, such as Nickname and Organization Name, all of them appear correct.

I'm using Chrome (Version 70.0.3538.77 (Official Build) (64-bit)), WordPress 4.9.8

How can I confirm if verify is actually trying to verify?