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  • Click and Pledge connect to wordpress

    My account number and the GUID can not be verified when I try to connect Click and Pledge to Wordpress

  • #2
    Good day Politicsreborn

    May we have your account number?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      my account number is 38958

      Comment


      • #4
        Good day Politicsreborn

        We have tested this with various accounts and see no issues.

        Would you please copy the last 5 characters of the GUID you are using in the WP Plugin. We need to check it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day Politicsreborn

          We have figured out what the issue was. Your account's Nickname was blank in the Connect Settings.

          Please try again and let us know if you still have an issue.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thank you! It now works!

            Comment


            • #7
              Hello, having the same problem.
              Account number: 33579
              Last five of GUID: af08d
              Nickname: YouthReach International

              Your assistance is appreciated.

              Comment


              • #8
                Good day @pab39193

                Please check now and let us know if you find any issues.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Hello, Thanks for the reply. Still no change.

                  also check https://blueskywebdesign.net/info.php

                  I also removed the pluggin and re-installed with no change.
                  Last edited by pab39193; 10-25-2017, 10:14 AM.

                  Comment


                  • #10
                    Good day @pab39193

                    We reviewed and found NO issues with the verification of your account:

                    Click image for larger version

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                    The reason you don't see any forms listed because there is NO forms created in any of your Connect Campaigns.

                    Please create the form in Form Builder in any of your Connect Campaigns and refresh the account in WordPress under Click & Pledge Connect >> Settings >> Refresh the respective account.

                    Please check and let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Even though it now works, the click and pledge connect, no longer seems to be working on my wordpress page. Instead of the form being hosted on the wordsite site, the form is once again embedded onto the site and is not aesthetically pleasing. Please resolve. Thanks!

                      Comment


                      • #12
                        Good day @Politicsreborn

                        Sorry for the inconvenience. It would be great if you please specify what issues you are facing in your wordpress page and it is always helpful if you please share your donate page URL so that we can review whats going on.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Sorry didn't realize you had written back - apologies for the delay. Here is the page https://politicsreborn.org/donatetest/ As previously noted, instead of the form being hosted on the wordpress site despite downloading the plugin, the form is once again embedded onto the site and is not aesthetically pleasing. Please resolve. Thanks!

                          Comment


                          • #14
                            Good day @Politicsreborn

                            We need to login to your instance and review whats going on. Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

                            Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              We are experiencing a similar problem. We can not verify, in fact it does not appear that the "verify" button is actually sending a verification attempt.

                              I have confirmed our Account Number and GUID and checked solutions for other issues noted above, such as Nickname and Organization Name, all of them appear correct.

                              I'm using Chrome (Version 70.0.3538.77 (Official Build) (64-bit)), WordPress 4.9.8

                              How can I confirm if verify is actually trying to verify?

                              Comment

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