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Mismatched integration value and ISO code Error

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  • Mismatched integration value and ISO code Error


    We have been reviewing sync errors int he C&P data section, and are unable to resolve one of the transactions. When we process the record, it creates a temporary contact, but when we try to add the donor to the database, we get this error: "Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Failed to create Account for Contact __ . Mismatched integration value and ISO code for field: []--null--340--(CnP_PaaS)--System.DmlException"

    It seems like this is a State/Country picklist error, but the integration value is the full state name, which is what we have chosen in C&P settings. I do see in the C&P XML however, that billing state is listed as RI instead of Rhode Island.

    I have given you 7 day access. Our Org ID is 00Do0000000an9P

    Application Name: CnP_WooCommerce_WordPress- Version Number2.300.002/WP:v5.4.2/WooCommerce:v4.3.0
    Installed Packages: 6.2004010001-9.2004220013

  • #2
    Good day @Kai Addae

    Would you please share the order number? We would like to review and reprocess the C&P Data in your instance.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi, the order number is 38625-2007191646152010747

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      • #4
        Good day @Kai Addae

        It is due to the SF country and state enabled in your instance. However, it will be addressed in the next release which is due out in the 3rd week of this month.

        It has been already addressed in the BETA version. If you allow us we will upgrade your instance with the BETA release (which is stable) and reprocess the above data.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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