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WooCommerce plug-in causing creation of custom questions

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  • CnP.Support.AM
    replied
    Good day @snesson

    Would you please give access to SFTP again? Our developers wants to review it again.

    Looking forward to hearing back from you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    You can remove the SFTP login. We are looking into the possibilities to prevent that plugin to post the custom fields. Will keep you posted.

    Leave a comment:


  • snesson
    replied
    Is there any update on the status of the C&P developers' investigations into the possibility of preventing the Advanced Custom Fields plugin's posting of custom fields? Our web developers would like to know when they can remove the sftp login created for the support case as it is impacting our users. Thanks.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    We found that you have the Advanced Custom Fields plugin installed in your instance which is posting the custom fields. However, I have forwarded it to our developers to see what we can do to prevent that plugin to post the custom fields. We will get back to you shortly.

    Leave a comment:


  • snesson
    replied
    Did you try to connect? The connection is not read-only. It's a SFTP connection. The web developer asks that you not make any changes to their code, nor to WooCommerce. You can make changes to your plugin.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    We noticed that you had given read-only permission. We need all permission for our plugin. We don't want all other files permission, just our plugin.

    Leave a comment:


  • snesson
    replied
    I just responded to the ticket email with new SFTP login details.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    Thank you for sharing the website login details. We noticed that FTP login details are not working now. Would you please make sure that FTP login details are correct?

    Looking forward to hearing back from you.

    Leave a comment:


  • snesson
    replied
    Got it. Just sent the information as a reply to the ticket.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    You can but instead, you may also reply to the same ticket.

    Leave a comment:


  • snesson
    replied
    Do I do this by creating a new support ticket?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    Thank you for submitting the ticket. We found that you have not shared the Admin login details for the Website. Would you please share login details for the below website so that we can proceed with the investigation?

    website URL: https://staging.cambridgeinsight.org/wp-admin/

    Leave a comment:


  • snesson
    replied
    I have submitted the ticket, case #00827569

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @snesson

    Our developers need your FTP and Website login details to see how you have set up the custom fields in your instance and the configuration. Without reviewing it we can't help you with the solution.

    All third-party integrations issues are handled through this forum by our developers. However, we have a Premier Support option which is fee-based: https://www.clickandpledge.com/premier-support/

    Leave a comment:


  • snesson
    replied
    The web developer says that FTP and login access to the website will not help here. He provided this snapshot of the code in the C&P WooCommerce plugin that sends all metadata except for “total_sales” in order to illustrate that he would like a way to specify other metadata fields to be filtered:https://share.cleanshot.com/jBwJVt. Should I put this information in a support ticket? Alternatively, the web developer has offered to talk with the support representative.

    Leave a comment:

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