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WooCommerce plug-in causing creation of custom questions

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  • WooCommerce plug-in causing creation of custom questions

    My client is using the WooCommerce plugin to log transactions in Salesforce. Works fine. But we're also getting the creation of many custom questions in Salesforce, from "Custom Fields" included in the C&P Data. These seem to be related to fields on the website form that have to do with presentation on the form itself, such as hide_banner. We use SKUs to tell us everything we need to know about the ordered items. Can you advise on how to avoid the creation of custom questions for WC transactions, either in how the data is sent to the WC plugin, or how it's handled in Salesforce?

    Note that on another part of the website we're using the Gravity Forms plugin. We intentionally use custom questions there and they work as expected.

  • #2
    Good day @snesson

    Would you please share the order number so that we can review it? also, grant us login access to your Salesforce instance.
    Regards,
    Click & Pledge Support Department

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    • #3
      Apologies for the delay. I have been away from the office. An example of an order in which this occurs is: 30253-2205082018336030476. I have granted login access. Org ID: 00Do0000000agMP

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      • #4
        Good day @snesson

        Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and Admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

        Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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