Item SKUs not functioning

[brian_slowfoodusa]

Our Item SKUs are not mapping donations to programmed record types; they seem to all be defaulting to Single Donation.

See below our configuration:




But see how the transaction comes through with an incorrect record type despite the SKU being correct:

[brian_slowfoodusa]

Just to add an update here, it appears that only the last Item SKU setup isn't working (where Item SKU contains PAS >> label is Merchandise). Do you know when you'll be able to take a look at this?

[CnP.Support.AM]

Good day @brian_slowfoodusa

It looks like the screenshots were not attached. Would you please share the screenshots of the issue you are referring to so that we can better understand and assist you? Please post this as a JPG so we can review it.

Looking forward to hearing back from you.

[brian_slowfoodusa]

That's odd; I see the screenshots pretty clearly on my end. At any rate, Robert was able to help me with this yesterday during the live support call. Thanks!