WooCommerce C&P plugin fails to process payment

[brian_slowfoodusa]

When attempting to purchase an item from our WooCommerce administered store, it seems like something is happening with the Click&Pledge plugin for completing purchases. Upon submitting payment information, the system pushes the order to WooCommerce as "pending payment" and on the user side, a red line appears at the top of the screen and the transaction clearly has not been processed, but no indication is offered as to why. Example of screen after completing purchase below.

We have a product launch at 1 p.m. ET. today and would love some help ahead of that. Thank you!

[CnP.Support.AM]

Good day @brian_slowfoodusa

We are unable to login to the website with the credentials you shared via the support email:



Would you please share the correct login details through the support ticket so that we can login and review it?

Please let us know here once you submit the details.

[brian_slowfoodusa]

That's not the website I shared with you through the support emails I have been sending all day and to individual support team members; please log in to slowfoodusa.org/wp-admin. If the password doesn't work (it should!), please use the reset password functionality in Wordpress to reset your password. Thank you in advance for allowing us to complete our product release, which was supposed to happen on Feb. 10 but was delayed due to this issue.

[CnP.Support.AM]

Good day @brian_slowfoodusa

We are able to login and actively working on your case. I will update this post shortly.

[CnP.Support.AM]

Good day @brian_slowfoodusa

We have fixed the issue.

Please test it and let us know if you find any issues.