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  • Strange gateway error

    Hi. Wondering what this error is - a customer tried to order an item from our WooCommerce store and it failed with this error:

    Click & Pledge payment failed (Transaction ID: ). Reference to undeclared entity 'Prime'. Line 2, position 2285.(2051)

    Thanks
    Bill
    Last edited by blatka; 04-26-2021, 06:47 PM.

  • #2
    Good day @blatka

    Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration.

    FTP Domain Name (or) IP Address:
    FTP Port:
    FTP User ID:
    FTP Password:

    Website admin login URL:
    Username:
    ​Password:


    Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.



    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day blatka

      Thank you for sharing the details. We reviewed and identified the issue. We are working on it and will update you shortly.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        @CnP.Support.AM apologies but I saw an unexpected login and changed the admin password - but switched it back once I realized it was you!

        Comment


        • #5
          Ah, no problem. By the time you realized, we already reviewed it so may change the password.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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