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We are using the WooCommerce integration to process sales via C&P into Salesforce. We've had an issue come up which has never happened before so I'm unsure why, but it is affecting the reports that we pull regarding sales.
I received notification that a record was unable to post to SF so I found the order in question and tried to repost it to SF but it didn't happen. When I checked the transaction list again, I noticed that there were two transactions listed with the exact same order number; one posted to SF and the other didn't though both are listed as authorized. Because it was only one order number, I'm assuming that the info in SF is correct; however, when we pull a transaction report from C&P to check the number of items sold, both "orders" are pulled into it causing that data to be incorrect.
Can someone please look into this so that we can be sure that this doesn't occur again in the future? Our SF instance is 00D36000000vZDF, the order number is 20940-2102201012265305003 and I've granted one week access to C&P support. Let me know if I need to do anything else. Thanks!
I received notification that a record was unable to post to SF so I found the order in question and tried to repost it to SF but it didn't happen. When I checked the transaction list again, I noticed that there were two transactions listed with the exact same order number; one posted to SF and the other didn't though both are listed as authorized. Because it was only one order number, I'm assuming that the info in SF is correct; however, when we pull a transaction report from C&P to check the number of items sold, both "orders" are pulled into it causing that data to be incorrect.
Can someone please look into this so that we can be sure that this doesn't occur again in the future? Our SF instance is 00D36000000vZDF, the order number is 20940-2102201012265305003 and I've granted one week access to C&P support. Let me know if I need to do anything else. Thanks!
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