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  • CnP.Support.AM
    replied
    We see that you have submitted the support ticket but you have only shared the username & password. We need your website login URL (example URL see below) as well as the FTP login details so that we can login and review it.

    Example URL: www.yourdomainname.com/wp-admin

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @sgoodwin

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Leave a comment:


  • sgoodwin
    replied
    Thanks for the quick reply. Here's what I did:

    https://cl.ly/3bc07b

    And here's what I still have on the site:

    https://cl.ly/acc186

    Even though everything seems correct in the WC CnP settings:

    https://cl.ly/5b6d23

    Now what should I try?

    Leave a comment:


  • CnP.Support.AM
    replied
    Ah, you may do that through the legacy portal: https://portal.clickandpledge.com/

    Click image for larger version

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    Leave a comment:


  • sgoodwin
    replied
    Hm, thanks. I went there but it seems that the payment types are not actually editable from this screen. Any suggestions?

    Leave a comment:


  • CnP.Support.AM
    replied
    That you need to disable in Connect. Launcher > Settings > Accepted Cards

    Click image for larger version

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ID:	45497

    Leave a comment:


  • sgoodwin
    started a topic disable e-check option

    disable e-check option

    How can I disable the echeck option??? https://cl.ly/f0398a
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