Announcement

Collapse
No announcement yet.

Unable to update WooCommerce Click & Pledge Gateway to 2.300.002 or above

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Unable to update WooCommerce Click & Pledge Gateway to 2.300.002 or above

    Once upgraded to any new version of WooCommerce Click & Pledge Gateway - (2.300.002, 2.300.003 or 2.300.004), we can no longer access the wp-admin page (white screen) and the Media Tab Thumbnails no longer appear. Please email me and I will provide access to the site.

  • #2
    Good day @InvisibleDisabilities

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @InvisibleDisabilities

      We received the information you shared through the support ticket but we noticed that you haven't shared username of the FTP and also didn't shared the website URL.

      Please share the above details so that we can proceed further.

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Support Ticket with site access details have been submitted.

        Comment


        • #5
          Good day @InvisibleDisabilities

          One of our developers reviewed your instance and upgraded our plugin to the latest version. We found NO issues upon upgrade.

          Please check and let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

          Working...
          X