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WooCommerce discounts using Store Credit v Fixed Cart Discount

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  • WooCommerce discounts using Store Credit v Fixed Cart Discount

    Hi - I'm supporting an organization that uses WooCommerce and C&P PaaS. Their website supports discounts (work exchange) that are applied to the cart at checkout. Until a few months ago, they used a WooCommerce Fixed Cart Discount to apply the discount. In Salesforce, the transaction resulted in one opportunity per cart item, plus a Discount opportunity. Our C&P Settings are configured to create an Opportunity for the Gross Amount, and a separate opportunity for the Discount. This is because the cart may have multiple items, and the Fixed Cart Discount is not split amongst them but is treated as a separate "item".

    The web developers re-did the website a few months ago, and it now uses WooCommerce Store Credit coupon type rather than Fixed Cart Discount. Store Credit behaves differently in WooCommerce, and, no surprise, is not coming into Salesforce the same way. In Salesforce, I do not see the discount anywhere in the C&P Data, and no Discount Opportunity is created.

    Here's an example of the old behavior when the website used Fixed Cart Discounts. This order has a single item for $80 and a $53 discount:
    Order # 30253-1809100709524625137 on 9/10/18
    C&P creates one opportunity for the item ($80) and one opportunity for the discount ($53)

    Here's an example of the the current behavior. This order has a single item for $65 and a $50 discount:
    Order # 30253-1901041524356769362 on 1/4/19
    The C&P Data has no reference to the discount.
    C&P creates one opportunity for the item ($65).
    C&P does not create a Discount opportunity.

    Salesforce org id 00Do0000000agMP
    Login granted

  • #2
    Good day @snesson

    Please note that we are NOT supporting this plugin WooCommerce Store Credit coupon hence it is not reflecting into the Salesforce. Since the Fixed Cart Discount is an inbuilt feature of WooCommerce we do support it.

    Regards,
    Click & Pledge Support Department

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    • #3
      Understood. Thanks for the quick response.

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