WooCommerce C&P Gateway plug-in crashes WordPress website

[Jennifer]

We have tried twice to install the WooCommerce shopping cart plug-ins to our website and both times it has crashed upon trying to activate the C&P Gateway plug-in. As best we have been able to determine, we have all the necessary requirements to run WooCommerce. From other posts, it seems like we may not be adding all the plug-ins needed and/or in the right order. I have tried using the manual but it doesn't provide any info on what to do if things don't go as planned. Can you please tell me exactly which plug-ins we should install and in the correct order?

[CnP.Support.AM]

Good day @Jennifer

Please note that our plugin works with WooCommerce and NOT required/depended on other plugins. However, please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

[Jennifer]

I can submit a ticket but I'm not sure what you mean by "FTP and admin login details". Can you please explain?

[CnP.Support.AM]

Good day @Jennifer

FTP is nothing but File Transfer Protocol (FTP) is a protocol used to transfer files from one host to another e.g. from your computer to the website servers. Upon subscribing to a website hosting plan, users are provided with FTP details so that they may use a third party FTP client to upload their website files to our servers.

Please ask your developers or the person who is handling with WooCommerce to share the above details and they know about it.

[Jennifer]

I am that person but it sounds like this is something that our IT consultant may be able to provide me. Once I find out and get the ticket submitted, I will post again.

[CnP.Support.AM]

Good day @Jennifer

Thank you for sharing the details. We found that you have shared only FTP details but we also required the Admin login URL with the respective credentials so that we can login and review your instance.

Please let us know here once you submit the ticket with the above-requested information.

[Jennifer]

I've submitted the ticket and granted access for one week.

[CnP.Support.AM]

Good day @Jennifer

We see that you have submitted the ticket but there is NO information included. We have requested for Admin login URL with the respective credentials.

Please submit the details so that we can review it.

Looking forward to hearing back from you.

[Jennifer]

Well, obviously I don't know what that means so continuing to ask me using the same language is not going to help. I asked the developer that helped us set-up our SF instance what "Admin login URL with respective credentials" meant and she said that you were wanting access. I gave you access, I told you what my log-in is, you've accessed the system before with just that info so I am at a loss as to what else to provide you. If you need something else, then please tell me plainly what that means and where to find that info.

[CnP.Support.AM]

We have tried twice to install the WooCommerce shopping cart plug-ins to our website <<< As you stated in the first post that you were tried to install WoCommerece shopping cart plugin-ins to your website:- we need to login to your website and review the entire configuration there for which we required the login URL and username+password so that we can login and review it.

Example URL: www.yourdomainname.com/wp-admin

Hope that makes sense.

[Jennifer]

Okay, I'm with you now. I'll get the info from our Marketing person, submit the details through a trouble ticket and then post here once it is done. Thanks!

[Jennifer]

I've just submitted the website log-in info on a trouble ticket.

[CnP.Support.AM]

Good day @Jennifer

Thank you for providing the information. One of our developers reviewed your instance and noticed that there is NO WooCommerece plugin installed in your instance. In order to install our plugin, first, you need to install the WooCommerce and then C&P Plugin.

Please install both of them and let us know so that we can review it. You no need to activate them, simply install and let us know.

[Jennifer]

It's not installed now because it was removed after it crashed the system. I will talk to our web person about getting them installed again but not activated. I think they will be okay with that as I believe they both installed okay but the trigger was activating the gateway. To be clear, we just need the WC plug-in and the WC/C&P gateway plug-in and no others?

[CnP.Support.AM]

Yes, please install WC plug-in and the WC/C&P gateway plug-in.