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Transactions Failing Regularly after upgrade to 3.4.5 and gateway 2.300.003

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  • Transactions Failing Regularly after upgrade to 3.4.5 and gateway 2.300.003

    Hello. My woocommerce store was working well on WC 3.4.3 and the gateway for that version. After I updated, I am getting several transactions that are timing out and failing with the error: "Unpaid order cancelled time limit reached. Order status changed from Pending payment to Cancelled." This was happening a few versions ago for me, but like I say, absolutely went away after I moved to 3.4.3.

    I was personally able to successfully complete an order, and had one other successful order since the upgrade, but 4 other orders failed in the manner stated above.

    Can you please check into this? You should still have my login info for ancienttreearchive.org

    Thx

  • #2
    UPDATE: I emailed all the people whose transactions failed, and here is one response:

    Thanks for reaching out. Yes, I think you guys might have some kind of bug going on - I had a tremendous amount of trouble ordering. For some reason each time I went to submit the order, I would click "submit" and it would refresh my order page as though information was incomplete. I was getting a message about submitting a coupon code at the top, but otherwise everything appeared to be complete (of course, certain CVC codes need to be re-entered each time the page is refreshed). I tried 5 or 6 times; created a profile thinking this might simplify things, and eventually just gave up. Today I cleared my cache and logged in, but was surprised to see it was listed as Cancelled (I never Cancelled it, nor received any confirmation the submission had actually taken place). Definitely something funky going on with the online ordering.

    I ended up getting it from Amazon, so I'm all set! Good luck figuring it out. I'm using an up-to-date Chrome browser, in case that helps.

    Comment


    • #3
      And here is the error from the WooCommerce log:
      2018-12-19T11:53:14+00:00 CRITICAL Uncaught Error: Call to undefined function get_product_addon_price_for_display() in /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/classes/clickandpledge-request.php:507 Stack trace: #0 /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/classes/clickandpledge-request.php(28): clickandpledge_request->buildXML(Array, Array, Object(WC_Order)) #1 /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/gateway-clickandpledge.php(3785): clickandpledge_request->send(Array, Array, Object(WC_Order)) #2 /home/ancient/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(849): WC_Gateway_ClickandPledge->process_payment(26390) #3 /home/ancient/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1044): WC_Checkout->process_order_payment(26390, 'clickandpledge') #4 /home/ancient/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(435): WC_Checkout->process_checkout() #5 /home/ancient/p

      Comment


      • #4
        Last thing, we had a similar problem and one of your developers changed something with the gateway that worked - see this thread: https://forums.clickandpledge.com/fo...ling-regularly

        Comment


        • #5
          Good day @blatka

          Yes, we do have access to your instance but we also required FTP details to review it. Please share the FTP details as well through the Support Ticket.

          Looking forward to hearing back from you.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Submitted ticket. Thanks.

            Comment


            • #7
              Please note that since we're getting traffic and failed orders right now, I turned off Click & Pledge gateway and enabled PayPal for now. As you start to work on this, go ahead turn on C&P.

              Comment


              • #8
                One of our developers reviewed and fixed the issue. Please check now and let us know if you find any issues.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Yes! It's working, thank you. Can you please let me know what the fix was? I know you're working on the next gateway version and would like to know for the next time I upgrade.

                  Comment


                  • #10
                    Good day @blatka

                    We are going to release the patch with the change we made in your instance so you no need to change anything when you upgrade next time.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment

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