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C&P Plugin messing up WP site

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  • C&P Plugin messing up WP site

    Hello,
    Whenever we activate the C&P Plugin, our admin page turns white and we cannot see anything, headers on our News Updates page are changed and a meta slider we have is messed up. As soon as we deactivate the C&P plugin all the problems are resolved. Please help!
    Thanks,
    Jenny

  • #2
    Good day @Jenny

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Hello,
      I just submitted the ticket. Thank you

      Comment


      • #4
        Good day @Jenny

        One of our developers reviewed your instance and found NO issues as you described upon activating our plugin:

        Click image for larger version

Name:	plugin.jpg
Views:	20
Size:	118.2 KB
ID:	43939
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello,
          I'm sorry, it's the News Header on the home page (I'm relaying information). I've attached a before (the black header) and after C&P is active (the large blue header). They are concerned now though that activating the Plugin may cause other issues with the site during giving season. Can I reopen this ticket starting next year?

          Comment


          • #6
            Good day @Jenny

            Would you please share the FTP details as well through Support Ticket so that we can review it?

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hello,
              I've submitted another ticket with the FTP details and a list of the problems.
              3 issues we've noticed when activating the plugin:
              1 - News header on homepage goes from a black header to a large blue header
              2 - Our Partners & Sponsors at the bottom of the home page goes from being centered to left aligned
              3 - The admin page is no longer accessible and instead just shows a white page
              Thank you!

              Comment


              • #8
                Good day @Jenny

                We just reviewed and found that the FTP details are not working. Would you please recheck and share the correct FTP login details so that we can review it?

                Looking forward to hearing back from you.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Hello,
                  Just sent corrected info.

                  Comment


                  • #10
                    Good day @Jenny

                    One of our developers reviewed and found that the cause of the issue is the Custom CSS you have included in your instance which resulting in below error:

                    error: Refused to apply style from 'https://warriorcanineconnection.org/?custom-css=1&csblog=1&cscache=6&csrev=20' because its MIME type ('text/ html ') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

                    Please review the custom CSS you have added and test the plugin.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment

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