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C&P Gateway issue since 3.5.1 update

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  • C&P Gateway issue since 3.5.1 update

    We recently updated Woocommerce to the latest version (3.5.1). Afterwards, we noticed actions in the dashboard (like saving settings or updating other plugins) led to white screens. More importantly, our login page showed a white screen, which prevents us from logging in. Besides these back-end problems, the site seems to be working fine.

    After troubleshooting the theme and deactivating all plugins, we found the problem came from the Woocommerce Click & Pledge Gateway -- we got a white screen right after re-activating the plugin, and the login page displayed the following error:

    ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.

    Is there a fix for this issue, or can we expect a Woocommerce Click & Pledge Gateway update soon to correspond to the latest version of Woocommerce?

    Thanks.

  • #2
    Good day @KMartin

    I have forwarded this our developers to review and find out what's going on. I will update you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Good day @KMartin

      We tested with the latest update of WooCommerce and see NO issues.Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

      Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        I submitted the support ticket this morning. Please let me know if you need anything else. Thank you!

        Comment


        • #5
          Good day @KMartin

          One of our developers reviewed your instance and fixed the issue.

          Please check now and let us know if you still see that issue.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            It seems to be working. Can you tell me what the issue was? I just want to be sure we don't replicate the problem in the future. Thanks.

            Comment


            • #7
              Let me ask with the developer who worked on your case and will update you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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              • #8
                any word on what the issue was?

                Comment


                • #9
                  Good day @KMartin

                  Our developer said some headers are buffered and not sent the output to the browser which they have resolved. Moving forward there should not be an issue.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Hi. Are you saying that the C&P gateway workes with WC 3.5.1? Your release notes say it's only compatible up to 3.4.5. Thx.

                    Comment


                    • #11
                      Good day @blatka

                      We have released scheduled for next week which is compatible with the latest WC 3.5.1.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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