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Woocommerce Plugin - Payment error: Declined (general)(5001)

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  • Woocommerce Plugin - Payment error: Declined (general)(5001)

    HI All,

    Installed and configured the latest woocommerce and woocommerce click and pledge plugin. The demo version works and sends me the email. However, when I flip to LIVE and put in my creditcard information I get the following error:
    • Payment error: Declined (general)(5001)
    I'm not getting any notifications from my credit card company saying it was denied nor am I getting any reason for the denial.



    Thanks,
    -Dave.


  • #2
    Good day @justpie

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      A ticket was already created. They redirected me here... I created another ticket with the login details.

      -Dave.

      Comment


      • #4
        Good day @justpie

        Thank you for the information. We unable to login to Admin with the credentials you shared through the support ticket. The FTP details work but we don't see the files, there is empty directory listed.

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Created a new ticket with the updated details.

          Comment


          • #6
            Good day @justpie

            One of our developers reviewed your instance concluded that the issue doesn't seem to be related to C&P. However, can you please process a transaction with some amount instead of $0 and let us know what you see?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              This is the page I have been testing.

              https://onmyownofmi.org/product/donate/

              I added a $50 donation to my cart.

              As you can see in the screenshot the total is > $0.

              Comment


              • #8
                Good day @justpie

                We are bit confused about pricing since we don't find the price you have processed the transaction with. We need some clarification about how you set the price? Are you using any add-on to set price?
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  I am using 'WooCommerce TM Extra Product Options' plugin to modify the price.

                  However, I set donate to product to $1 instead of $0 and then used 'WooCommerce TM Extra Product Options' to modify the prices and it worked.

                  Comment


                  • #10
                    Good day @justpie

                    It looks like you have changed the Admin login details. Would you please revert it back to the same login details so that we can review your instance?

                    Looking forward to hearing back from you.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      I have resolved the issue.

                      I took a look at the click and pledge plugin's code and discovered that the plugin uses the current active cart data to reconstruct the order total ( for whatever reason ) rather than just using the total provided by woocommerce $order object. Because I have no other options I forked the plugin and added an IF statement checking to see if the 'WooCommerce TM Extra Product Options' data was included in the $Item array. If is included I add that value to the total.

                      Future proofing the plugin : May want to use woocommerces get_total rather than trying to recalculate the prices as it will always work with any plugin. The way its currently done will force you to manually add support for each woocommerce modification eg: Name your price.




                      -Dave.

                      Comment

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