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  • Transactions Failing Regularly

    Hi. I was excited to try out the latest woocommerce C&P gateway in hopes that it would work for me. More than half of all transactions attempted with the previous gateway failed. I finally had a chance to install 2.300.002 today and upgrade WooCommerce to the almost current version (3.4.4). I tried to run a live transaction with information that was called to me on the phone because the customer became so frustrated, she gave up and called to place an order. I tried using her information. The transaction failed. On the checkout page, the transaction hangs, and then scrolls to the top of the page where it looks like there should be some kind of error, but no error shows - only a bar. The transaction in woocommerce backend shows that it is "processing." This time a receipt was sent (which is odd). But there is no such transaction showing in Connect or in Salesforce in C&P Data or C&P Transactions.

    Here is the error thrown in the woocommerce log:

    2018-08-09T22:52:30+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on array in /home/ancient/public_html/wp-content/plugins/woocommerce-product-addons/woocommerce-product-addons.php:360 Stack trace: #0 /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/classes/clickandpledge-request.php(507): get_product_addon_price_for_display('5', Array, true) #1 /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/classes/clickandpledge-request.php(28): clickandpledge_request->buildXML(Array, Array, Object(WC_Order)) #2 /home/ancient/public_html/wp-content/plugins/woocommerce-click-pledge-gateway/gateway-clickandpledge.php(3785): clickandpledge_request->send(Array, Array, Object(WC_Order)) #3 /home/ancient/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(849): WC_Gateway_ClickandPledge->process_payment(26208) #4 /home/ancient/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1044): WC_Checkout->process_order_payment(26208, 'clickandpledge' Yes, I have the woocommerce Product Add-On plugin running. Does the C&P gateway not work with that plugin?

  • #2
    Good day @blatka

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Ok - ticket opened. Thanks.

      Comment


      • #4
        Good day @blatka

        One of our developers reviewed and found that the issue is with the plugin "woocommerce-product-addons". You will need to fix that error with this plugin.

        FYI, we DO support "woocommerce -product- addons" plugin.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hmm. "Fix that error" - How? I'm not doing anything fancy other than using the product addons plugin.
          Thanks.

          Comment


          • #6
            Just so you know, I also have the PayPal gateway active and it works just fine with the product-addons plugin. Woocommerce support suggests that with this info, the error points to the C&P gateway.

            Comment


            • #7
              Good day @blatka

              May I ask you to please test it now and let us know if you still see the error?
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                You fixed it! It works now. What did you do?
                Thank you.

                Comment


                • #9
                  Good day @blatka

                  One of our developers reviewed and changed some of the settings related to C&P Plugin and fixed it.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment

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