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  • WooCommerce Orders Failing - again

    Hi. I noticed that I started to get about 2/3 of my woocommerce orders failing again with the previous gateway and WC 3.2.1 with the status: "Unpaid order cancelled time limit reached. Order status changed from Pending payment to Cancelled." The "inventory hold stock" timeout is set at 60 minutes per this post that you referred to earlier: https://wp.zacgordon.com/2013/04/08/...n-woocommerce/

    So I contacted the last three people that had failed orders. Each one said they tried and tried to purchase something, but gave up. While I was waiting on them to get back with me, I saw that your gateway was updated to work with WC 3.2.6, so I updated WC, installed your new gateway, made the code change, and tried to make an order myself. The order failed. I did get a notification to subscribe to my email list (one of my options on our form), but the spinning circle on the gateway spun and spun, and then the page drifted to the top without completing the purchase.

    Can you help to solve this?

    I'm going to disable C&P and turn PayPal back on until you might have some time to possible check this out. Let me know! Thanks.

  • #2
    Good day @blatka

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Also, please active our gateway so that we can review and test it.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Ok thanks. I created a ticket.

      Comment


      • #4
        Good day @blatka

        Thank you for sharing the details. We unable to login to CPanel. Please check the credentials and let us know.

        However, we did a couple of test transactions and found no issues with our gateway.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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