Odd transaction: Authorized, but patron not charged

[snesson]

We're using the WooCommerce plugin and found a strange transaction that came into Salesforce as a $80 opportunity, but with TotalCharged = $0 in the C&P Data and C&P Transaction, and the credit card was not charged. In the C&P Data, TotalCharge is 0 but UnitPriceCharge is 80. The transaction result is Authorized, but there's no authorization code.

C&P Order Number: 30253-1709081520095945564
Org ID: 00Do0000000agMP
I have granted login access

Thank you.

[CnP.Support.AM]

Good day @snesson

We reviewed and noticed that you have upgraded the WooCommerce to latest version i.e. 3.x which is not tested by us:

https://wordpress.org/plugins/woocommerce-click-pledge-gateway/

The latest version seems to be causing the issue with the Pre-Authorized transactions.

We are working on it and will release the compatible version for latest WooCommerce soon.

Sorry for the inconvenience.

[blatka]

I'm having a similar issue - didn't realize the plugin wasn't keeping up with woocommerce. Do you have an estimate of when the update will be ready? I'm trying to determine if I should downgrade WooCommerce or wait for your update. In the meantime, my store is not working (I'm getting "Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.")

[CnP.Support.AM]

Good day @blatka

It is under development and as of now there is no ETA.

Regarding the issue you are referring to with "Unpaid order cancelled", please refer to the following article: https://wp.zacgordon.com/2013/04/08/...n-woocommerce/

Hope that helps. Let us know if we can be of any further assistance.

[blatka]

Hi. I don't think the inventory timeout is our problem. We have it set for 60 minutes. Since I left my last message I disabled C&P gateway and enabled PayPal and it's now working like gangbusters.Hoping for a C&P resolution soon. THanks.

[blatka]

Hi! Checking in regarding an updated wc plugin. THx.

[CnP.Support.AM]

Good day @blatka

We are working on that and the next update will address the issue which is hopefully due out in the next week.

Sorry for the inconvenience.

[CnP.Support.AM]

Good day @blatka

We have updated the plugin which is compatible with the latest version of WooCommerce.

Please review the release notes: https://forums.clickandpledge.com/fo...ommerce-plugin