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Odd transaction: Authorized, but patron not charged

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  • Odd transaction: Authorized, but patron not charged

    We're using the WooCommerce plugin and found a strange transaction that came into Salesforce as a $80 opportunity, but with TotalCharged = $0 in the C&P Data and C&P Transaction, and the credit card was not charged. In the C&P Data, TotalCharge is 0 but UnitPriceCharge is 80. The transaction result is Authorized, but there's no authorization code.

    C&P Order Number: 30253-1709081520095945564
    Org ID: 00Do0000000agMP
    I have granted login access

    Thank you.

  • #2
    Good day @snesson

    We reviewed and noticed that you have upgraded the WooCommerce to latest version i.e. 3.x which is not tested by us:

    https://wordpress.org/plugins/woocom...ledge-gateway/

    Click image for larger version

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    The latest version seems to be causing the issue with the Pre-Authorized transactions.

    We are working on it and will release the compatible version for latest WooCommerce soon.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I'm having a similar issue - didn't realize the plugin wasn't keeping up with woocommerce. Do you have an estimate of when the update will be ready? I'm trying to determine if I should downgrade WooCommerce or wait for your update. In the meantime, my store is not working (I'm getting "Unpaid order cancelled time limit reached. Order status changed from Pending payment to Cancelled.")

      Comment


      • #4
        Good day @blatka

        It is under development and as of now there is no ETA.

        Regarding the issue you are referring to with "Unpaid order cancelled", please refer to the following article: https://wp.zacgordon.com/2013/04/08/...n-woocommerce/

        Hope that helps. Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi. I don't think the inventory timeout is our problem. We have it set for 60 minutes. Since I left my last message I disabled C&P gateway and enabled PayPal and it's now working like gangbusters.Hoping for a C&P resolution soon. THanks.

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          • #6
            Hi! Checking in regarding an updated wc plugin. THx.

            Comment


            • #7
              Good day @blatka

              We are working on that and the next update will address the issue which is hopefully due out in the next week.

              Sorry for the inconvenience.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Good day @blatka

                We have updated the plugin which is compatible with the latest version of WooCommerce.

                Please review the release notes: https://forums.clickandpledge.com/fo...ommerce-plugin
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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