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How to disable C&P receipt when using WooCommerce

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  • How to disable C&P receipt when using WooCommerce

    Hi - We're using WooCommerce C&P plug-in and we want the patron to receive a WooCommerce receipt, but not a C&P receipt. I've set Do Not Send Receipt to Yes in the C&P portal, and the web developer has set Do Not Send Receipt to Yes in the WooCommerce C&P plug in. Yet the C&P receipts are still being sent. What am I missing? The C&P Account number is 35879.

    Follow on question - once we succeed in getting the C&P receipts turned off, will the email address listed in Receipt/Email Notification setting still get a "copy" of the receipt. I think not, but just want to confirm that.

  • #2
    Good day @snesson

    Sorry for the inconvenience. It is a known issue and will be fix in the next release. Hopefully, the release is due out by Tomorrow. Please wait for a while and the fix is on the way.

    Regarding the notifications, the Organization always receives a copy of the receipt regardless of the setting. The copy of the receipt is always sent to those who listed under Receipt/Email Notification list. The setting you are disabling is only for the patron.
    Regards,
    Click & Pledge Support Department

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    • #3
      Good to know. Is the fix in the WooCommerce plugin, or in the PaaS app, or both? Will there be a post in the announcements forum when it's available? Thanks.

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      • #4
        Good day @snesson

        The fix is in the WooCommerce plugin. Once released, we will post it in the announcements forum.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #5
          Do you have an update on when the release of the fix in the WooCommerce plugin is due out?

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          • #6
            Good day @snesson

            Sorry for the delay in the release of WooCommerce plugin. We are working on the Receipt sending based on Connect Campaign alias, which means we can send the receipts through Connect. Receipts in the Connect are fully customizable and can create multiple receipts and send them based on the Campaign.

            We are working hard to make the release in the next Week. Please keep an eye on the release channel.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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            • #7
              I haven't seen a post regarding an updated WooCommerce plugin. Is it out yet? I'm interested in the ability to disable C&P receipts.

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              • #8
                Good day @snesson

                The above has been fixed in the last update of WooCommerce which has been released on 18Nov2016: https://wordpress.org/plugins/woocom...way/changelog/

                Please update to the latest one and let us know if you find any issues.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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