Woocommerce transaction not posting to SF

[nroosien]

Hello, we are testing a Woocommerce site and had two successful transactions post to SF, but not are receiving errors on several others.
Also, is there a way to post Woocommerce transactions to a WID?

Thanks for your help.

[CnP.Support.AM]

Good day @nroosien

Would you please grant us login access to your Salesforce account? We need to login and review whats going on.

Looking forward to hearing back from you.

[nroosien]

You should have access now. Let me know if you need any other information.

[CnP.Support.AM]

Good day @nroosien

We reviewed your Salesforce instance and there seems to NO issues. Would you please elaborate the issue little more and please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

[nroosien]

Ok, just submitted the request with more detail and login info. Thanks for looking into it!

[CnP.Support.AM]

Good day @nroosien

We reviewed your instance and all seems to be good. We found that, this order #1609151438442491111 already exist in your SF instance. We have successfully re-posted this order# 1609151539393141111 to your SF instance. We have processed one test transaction in your WooCommerce instance (Order#1609190932237591111 ) and it is successfully posted without any issues. It didn't posted that order# initially because it might be due to session timeout. However, moving forward if you see any issues with posting please let us know.

Let us know if we can be of any further assistance.

[nroosien]

Wonderful. Thank you for taking the time to look into it.