Transactions stopped posting to Salesforce

[snesson]

Just found out that for the past few days, my transactions are being approved by the payment processor, but they're not getting through the gateway into Salesforce. Could you help me figure out what might be going wrong? I can see the transactions in Connect. The problem started on 4/3. On that day, several transactions were posted to salesforce successfully, then one transaction has an Error on the Salesforce status, and since then, all transactions have Not Posted or Requested in the Salesforce status column on the Transaction list in Connect. My org is 00Do0000000agMP. I have granted login access. Could it be a version problem? I'm using PaaS 9.3001 and PaaS Class Library 4.2002 (both upgraded in January). The website is using WooCommerce C&P gateway v 1.3.11 (several months old) and the latest Gravity Forms C&P plugin. I tried re-posting to salesforce in Connect, but we're not getting an error email to the notification list so there are no clues there.

[CnP.Support]

Good day!

When in doubt as to why things do not post check the connection first. Please see below:




The account number: 30253 which is set up as your forum profile is NOT connected to post to Salesforce.

Please see the above image. It is connected but the option to post to Salesforce is not set. The option is available since clients that do migration, etc. at times want their data not to post to Salesforce until they finish the migration. The option was added to help with that requirement.

Please enable it and test the post. Please let us know if we can be of any assistance.

[snesson]

That was it! I have no idea how that setting got unchecked. Is it a new setting? Just curious. Problem is fixed. Thanks for your help!

[snesson]

Can you provide any information on what might have caused the Enable post to Salesforce checkbox to be unchecked? We don't believe we actively did anything to uncheck it. Just want to understand how we got here so we can prevent/detect it in the future. Thanks!

[CnP.Support]

Good day!

The OAuth may fail if you upgrade the API Class Library. We have also seen it generate error when, for example, a user is disabled then enabled.

We always email the notification list when we cannot connect. Please make sure your email or other interested parties are listed in the email distribution list.

Hope that helps.

[snesson]

Still a mystery as to how the setting became unchecked. We had not disabled/enabled a user, nor had we upgraded the API class library. We have added an email address to the notification list. BTW, where is the Enable Post to Salesforce setting in Connect? I like Connect, and would like to move the organization away from using the portal, but I don't see the equivalent of Account Info in Connect.

[CnP.Support]

Good day @SNesson,

Currently (as of April 12, 2016) this feature is not in Connect. The update, due out in late May / early June, will include all these in Connect.

As you stated, Portal is on its way out and all the features are being moved to Connect.

Until then the connection management needs to be done in Portal.

Hope that answers your question. Just hang in there.. a lot is coming in June.