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  • WooCommerce Test Mode Error

    I've installed the click and pledge WooCommerce payment gateway plugin and configured it with all our credentials. The plugin is set in Test Mode.

    When I attempt to checkout with items in my cart I can enter the test payment details (4111.... etc) but when I click Place Order the page "spins" and then this error is displayed in red at the top of the checkout page:

    • Payment error: Reference to undeclared entity 'Acirc'. Line 3, position 25.(2051)


    Is this a bug or am I doing something incorrectly to test the connection?

  • #2
    Good day!

    Would you please submit a support ticket to http://help.clickandpledge.com and request a review of your installation.

    We need to have the FTP access to your instance so we can review your installation.

    Please post to the forum when the ticket has been submitted.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Done.

      I submitted a ticket with a screenshot of the error that appears on the checkout page, and then submitted another ticket with the FTP details (because I forgot the first time :-) Anxious to find a resolution to start accepting payments!

      Comment


      • #4
        Good day!

        In your setup you had used a non-standard character which was causing the issue.

        We resolved the issue in the core and upgraded the application on GitHub and also upgraded your instance. In the future using this type of characters should not cause any issues.

        Please test it and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Well, the page error is fixed, but the orders are still not going through to Salesforce.

          I did orders both in test mode and live mode and they appeared to run successfully and show up in my WooCommerce orders page. I marked the orders in WooCommerce as "completed". However, the transactions are not showing up anywhere in Salesforce under C&P transactions or C&P temporary contacts (it's been 15 minutes or so.)

          Am I looking in the wrong place in salesforce, or is the WooCommerce Click and Pledge payment gateway still not connected correctly to salesforce?

          Comment


          • #6
            Good day!

            Do you have the order number for this transaction?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day!

              Unfortunately the eCheck is not currently an option. It is a feature scheduled to be added later.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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