WooCommerce/Click & Pledge Connection not working

[Marissa Mastors]

Hello,

We have Click & Pledge installed in Salesforce (in both our Sandbox and Production instances), and are trying to connect the WooCommerce plugin through Wordpress. None of our test transactions are going through on the Click & Pledge side. We believe we have set everything up correctly, so are unsure how to move forward. Would someone from C & P be willing to check out our accounts help us figure out this error? We are trying to get it up and running for a membership drive we were hoping to launch tomorrow, so the need to get the connection working is pretty urgent. Thank you for your time!

Marissa (from EcoDistricts)

[CnP.Support]

Good day!

Was this posted to the Salesforce HUB? see: https://powerofus.force.com/_ui/core...D58000002M22UY

We replied to that post as follows:

@Marissa Mastors(EcoDistricts) As @Maggie Zellner(The Neuropsychoanalysis Foundation) has indicated the data is being posted to Salesforce and there is no connection issue. The problem is with the Salesforce not having the correct data and as such is throwing an exception.

If you grant us login access we can review your Salesforce and the source of the error. We can also login to your WP instance and double check your installation. For us to login to WP we have to have your login information and FTP access. Please submit the information to our help desk at http://help.clickandpledge.com

Once we have the info we will review your setting.

Please send your login information to our help desk by creating a support ticket at http://help.clickandpledge.com

Our team will login and determine what settings need to be changed. Without logging into your account we will not be able to determine the root cause. We ask that you submit the login info to the help desk since this is a public forum and we do not want to expose your information.

[Marissa Mastors]

Yes, I just saw that. I should send all of my login info over to the support email address? Let me know if there is another way to get that information to you. Thank you.

[CnP.Support]

Good day!

Yes that is how we work with all clients. Submit a support ticket and include the info - our developers will login to your account & review it.

Also do not worry about possible posts to Salesforce. All data is always at C&P and may be pushed to SF at any time. So if they are missed nothing is lost.

[Marissa Mastors]

I have granted access to both our Sandbox and Production instances. How long will it take for someone to take a look at our backend? We are trying to get this problem resolved ASAP.

[Marissa Mastors]

Good morning - I am getting mixed messages from your support team. When I wrote something here, I was told to submit a ticket. When I submitted a ticket, I was told that I could only communicate on the forum. Which is it? We want to get this issue resolved as soon as possible, and I feel that my message is getting lost!

[CnP.Support]

Good day!

Did you reference this post in the forum and include your credentials?

The support team asks that the issue originates here so developers can determine if login is needed. We asked that you include the forum post link and state that the login is being provided as requested.

The developers have not received this information. You cannot post your login information to the forum since this is public. This is why we ask that you submit your login information to the forum.

Problems with 3rd party apps require a developer to login and try to fix it for you as it is almost impossible to determine without logging to your account. I will inform the support team to be on the lookout.

[CnP.Support]

Good day!

Our team reviewed your instance & found no issues. We did a test transaction with order # 1511041340121141111 and worked without any issues.

Would you please tell us step by step process that you do when you get the error? None of our tests had any problems.